How can we help?
For help with your account, subscriptions, or generated ads, email support@admachine.xyz. Include your account email, device, and a description of what happened. Never send your password or verification codes.
Signing in
The iPhone and iPad app supports Sign in with Apple and Google. Choose the account you originally used. If Apple hid your email address, continue with the same Apple account.
Subscriptions and purchases
Open Settings in Ad Machine, then Upgrade Plan or Manage Plan. Use Restore Purchases if an Apple purchase is missing. Make sure you are signed into the same Ad Machine account and have selected the team used for the purchase.
You can manage or cancel Apple billing in Apple subscription settings. For subscriptions purchased on our website, use your team's billing settings on the website.
Generating and saving ads
Your free first campaign can be viewed in the app. Saving, sharing, and further generation require a subscription. If generation fails or a token balance looks wrong, send us the campaign name and approximate time so we can investigate.
Deleting your account
In the iPhone or iPad app, open Settings, select Delete Account, and follow the confirmation steps. Deletion removes your account and teams you own, including their campaigns and media. Other members lose access to those teams. Teams owned by someone else are preserved.
Account deletion cancels web subscriptions for teams you own. Apple subscriptions must be canceled separately in Apple subscription settings to stop future charges. If you cannot access your account, contact support for help.
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